Web Client Support Manager- Barcelona
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Job Industry: |
IT Internet and Technology - Customer Service and Call Centre |
Job Location: |
Costa del Sol |
Job Description: |
The Client Support Manager is the a key role in providing help to our customers. You will report directly to the management of the company. You will have good technical knowledge and problem solving aptitude in order to handle a technical support manager job. The job requires the client support manager to get the problems sorted out within the given deadlines. Profile You have a good understanding of the Web and the Online advertising activities. You work independently and have excellent interpersonal and communications skills. You are organized and proficient. Responsibilities - Participate in the company network content moderation & ensure that it is done according to standards - Improve productivity by highlighting deficiencies and recommending change in tools, training, processes and reporting - Multichannel diagnostics and troubleshooting - Follow up with unsatisfied customers to ensure issues are resolved and the customers are satisfied - Report operational achievements and progress to the management on a regular basis - Prevent the network to be abused by malicious programs - Detect fraudsters - Deliver consistently high levels of customer service - Ensure appropriate process standards are met and maintained Requirements - experience in a web technical position (webmaster, developer, technical manager, …) and/or support. - Prior experience resolving technical issues. - Fluent English - Strong written and oral communication skills, including ability to make presentations to management. - Proficiency with Microsoft Office products. - Proficiency with web applications (browsers, Instant Message, software). - Sound technical knowledge (HTML, JS, iFrame, PHP, Proxy, ...) - Ability to manage efficiently simultaneously several support tasks. - Ability to deal with frustrated customers. Location Barcelona Office, Spain. salary circa €18-24,000 pa |